Case study: How Wellington Shire Council is keeping arrears in control and making ratepayers happier
Rate arrears across Victoria have jumped 32% since 2023. (Let that sink in for a second.) Wellington Shire Council has found a way to flip the script and manage their arrears more effectively. They're actually collecting their payments EARLIER than ever before. (For example, an extra $250,000 collected in April 2024 compared to previous years).
This case study dives into the strategies and practical approaches that the council has adopted to keep their arrears in check with their ratepayers
What You Will Get
What you will get
The "subscription model" solution that's getting ratepayers to pay early (and actually thank the council for it)
How they have processed 10,000+ automated transactions, freeing staff for higher-value tasks (without expensive custom portals)
The simple SMS strategy that's dramatically improving response rates
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How to Run a Payment Experience Optimisation Workshop
Whether you're from a council exploring options for rate payments or simply interested in the process, this webinar offers valuable insights into streamlining rate payments and optimizing payment processes for greater efficiency.
