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Victorian Council Rating Arrears in 2026: New Ministerial Guidelines for Hardship, Rates and Charges

New state guidelines were released mandating bill smoothing payment plans and suspended interest for those on deferred payment plans.

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Faces of local government series

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February 6, 2026

Victorian Council Rating Arrears in 2026: New Ministerial Guidelines for Hardship, Rates and Charges

New state guidelines were released mandating bill smoothing payment plans and suspended interest for those on deferred payment plans.

December 19, 2025

How Wanneroo Cut 12,000 Hours of Manual Work & Delivered a 4.72/5 Resident Experience

Wanneroo chose to change the story. By partnering with Payble, the council introduced direct debits, QR‑code payment links, and flexible plans. Within months, more than 9

December 17, 2025

How Matamata‑Piako Turned Rates Stress into 4.9/5 Resident Satisfaction

Partnering with Payble allowed MPDC to transform the experience. Residents were able to check balances instantly via mobile and avoid penalties.

October 4, 2025

Payble’s 50th local government customer - OIF increases investment

Payble announced it has signed its 50th local government customer contract.

July 12, 2024

ASIC Research Shows Australians are Too Ashamed To Apply For Financial Hardship Assistance

New research reveals that 47% of Australians struggle with debt repayments, yet many avoid seeking financial assistance

July 10, 2024

Why Australian Councils are Turning to Payment Experience Platforms to Ease Ratepayer Stress

Australian councils use Payble's platform to ease ratepayer stress amid rising living costs by offering flexible payments, proactive reminders, and empathetic management

July 2, 2024

Payble Partners with City of West Torrens to Win Local Government Award for Customer Experience

Payble & The City of West Torrens were announced as winners of the prestigious Excellence in Customer Experience Award at the 2024 LG Pro South Australia Awards

June 21, 2024

How Australia’s Most Efficient Councils Are Overcoming Common Local Government Finance Issues

Local government finance leaders turn endless challenges into opportunities, here are four ways they do it.

June 21, 2024

Elise Fairbairn joins Board of Directors

Elise is an experienced international banking executive with more than 30 years experience.

June 21, 2024

How to calculate the financial stress levels of your ratepayers

As stress mounts, the challenging part for local government leaders is knowing exactly how “big” this problem actually is within their local community.

June 21, 2024

Why customer-led debt collection is the future of payments

Every year in Australia more than 75 million recurring or scheduled bill payments fail or are paid late – that’s 15% of all bills issued!

June 21, 2024

x15ventures talks about creating the bank of the future

Toby Norton-Smith talks about how Commonwealth Bank is creating the bank of the future and investing in start-ups that can add huge value for

May 12, 2023

How to avoid late payment fees on Direct Debits & Credit Cards

Late payment fees can not only be frustrating but also crippling financially to those already struggling to pay bills.

March 24, 2023

What 20 local government leaders taught me about COVID-19

Last week, my team and I spoke with more than 20 local government leaders from around Australia. The conversations had a recurring theme...

March 24, 2023

How Payble helped Energy On bring flexibility to their customers

Payble is the answer to flexible payments. Through its platform, Energy On was quickly able to uplift its billing procedures without the need for complex technical changes

March 24, 2023

Jon White, ex-BPAY Group Head of Product & Experience, joins Payble founding team

Payble, the payment solution start-up backed by Commonwealth Bank’s x15ventures and Identitii, has announced the appointment of Jon White. Working as a Co-founder alongside Elliott

March 24, 2023

Commonwealth Bank’s x15ventures invests $1 million in Payble

Payble is a better way for businesses to get paid, and an easier way for consumers to pay their bills On Monday 12 April 2021

March 24, 2023

“Understand your residents and how they want to be engaged - then involve them in the process” Peter Tsokas - CEO of the City of Unley Council

The City of Unley is a local government area located directly south of the Adelaide central business district. Known for having some of the most lush suburbs in all of Australia, this was further evidenced when the region became one of only three Australian towns designated as a “Tree City of the World” by the United Nations Food & Agriculture Organization.

March 24, 2023

ACCC grants CDR accreditation to flexible bill payment fintech Payble

19 November 2021 – The Australian Competition & Consumer Commission (ACCC) has announced that Payble, the Open Banking platform which prevents late payments before they

March 24, 2023

Hey, so that happened.

Although we are learning to get on with life and doing business. So, before we end 2022 (not a typo), please ask yourself these three things…

March 24, 2023

CBA’s x15ventures invests further in Payble following early success

15 November 2021 – Payble, the Open Banking platform that fixes missed or late payments before they happen, is pleased to announce that CBA’s venture-scaling

March 24, 2023

What is BPAY® and how can it help your business

If you are an Australian company or have ever done business in Australia – you’ll likely have encountered BPAY as a listed payment option present

March 24, 2023

The interest free snowball

An avalanche is coming for ratepayers in 2022 & beyond as local governments experience the consequences of payment deferrals & interest-free arrangements as a result of the COVID-19 pandemic. Read more in this article

March 24, 2023

AusBiz interviews Payble CEO Elliott Donazzan following x15ventures investment

On Wednesday, our CEO Elliott Donazzan was interviewed by AusBiz’s Eliot Hastie and Simon Thomsen. Elliott was joined by John Rayment, CEO of Identitii.

March 24, 2023

Domenic Natoli provides insightful foreword

We're proud to feature an insightful foreword from Dominic Natoli, Head of Local Government at Commonwealth Bank, as we reached out to over 200 local government leaders in order to uncover how COVID has impacted local communities, and the measures LGA leadership undertook to adapt to these effects.

March 24, 2023

How to generate a BPAY® CRN

How to Generate a BPAY® CRN A Guide to Using the BPAY CRN Generator Are you and your company going through the process of setting

March 24, 2023

Victoria: Local Government Amendment (Rating Reform and Other Matters) Bill 2022

The Victorian Minister for Local Government, Shaun Leane, has introduced legislation into Parliament to help define ratepayer financial hardship policies for councils. “We know that many Victorians are doing it tough and that’s why we are working to reform the rating system,” said Minister Leane.

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