Resources

Here are our comprehensive collection includes articles, guides, whitepapers, and tools curated to provide valuable insights and practical solutions for businesses and individuals alike. Look into our library to access the knowledge and tools you need to make informed decisions and achieve your business goals with confidence.

Resources

October 18, 2024

Australia's First Councils Go Live with Civica & Payble

This report examines why five leading Australian local government authorities have chosen to adopt the payment experience platform - Authority Payments powered by Payble. Please submit the form below

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August 13, 2024

How Australian Councils can Earn Millions by Moving Towards Pre-Paid Rating Plans

A guide for Australian local government managers on how to transition from tradition to pre-paid rating plans to improve cash flow and reduce ratepayer stress.

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July 8, 2024

How smart councils use digital payment plans to proactively manage arrears | Best Practice Guide

This guide shares insights and strategies from Greater Dandenong on how they used digital payment plans to improve compliance, staff productivity and ratepayer satisfaction.

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May 23, 2024

How to Manage Fines & Infringements for Local Government (Victoria Edition)

Should councils adopt a reactive or proactive approach to managing fines and infringements? We delve into the inefficiencies and high costs associated with outsourcing to agencies like Fines Victoria

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May 13, 2024

Why Australians Could Face New Economic Pains in 2024

Dailius Wilson - Head of Digital Transformation, Economics and Research meets with Nerida Conisbee - Chief Economist at Ray White to discuss the economic outlook for Australia throughout the rest of 2024

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May 13, 2024

This is THE formula you need for ratepayer MAGIC!

Want to improve the ratepayer experience at your council? Download our free guide and follow our recommendations to run a workshop allowing you to bring together the interests of the rates team, IT and finance to create a world class customer journey for your citizens

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May 22, 2024

The Great Rates Disconnect

The Future of Rates & Collections Derived from Australia’s Brightest Local Rate Leaders

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