March 24, 2023
24 February 2022 - Payble, the flexible billing platform that improves customer satisfaction, is delighted to welcome Elise Fairbairn to its board of directors.
Elise is an experienced international banking executive with more than 30 years experience across Sydney, London and New York. Her passion for business growth and development - always through the lens of the customer - will assist the company in driving increased value for current and future customers.
As a director during this period of exciting growth, Elise will help the leadership team to maximise growth opportunities, improve market share, and lift platform reach.
In her current role as Managing Director, Transaction Banking Solutions, Institutional Banking & Markets at Commonwealth Bank, Elise leads a diverse team delivering excellence across the end-to-end working capital cycle of existing and prospective institutional clients.
Commenting on Elise’s appointment, Payble Co-founder and Managing Director Elliott Donazzan said:
“Elise is an outstanding customer advocate and banking leader. We are thrilled to have her expertise as we work towards our mission of ending billxiety. I am confident Elise’s guidance will help our team rapidly scale our unique product to billers around Australia.”
Commenting on her appointment, Elise Fairbairn said:
“Payble has a unique offering that solves the very serious problem of billing stress and failed payments for councils, essential service providers and their customers.”
“Throughout my career I have always been passionate about putting the customer at the heart of the business – it’s always been the best way to increase customer satisfaction and generate results.”
“I’m proud to be joining the board of Payble as they do just that - enabling insights and flexible payments so that customers can solve this real-world problem themselves, and remove the associated anxiety and embarrassment that can be caused by as bad billing or payment experience”
Elise is a graduate of INSEAD International Executive Program and has attended the Australian Institute of Company Directors’ Company Directors Course, and will graduate in 2022.
Payble is backed by x15ventures, Commonwealth Bank’s venture scaling entity, which recently announced a further $700,000 investment in the platform, bringing its total investment in Payble to $1.85 million.
Payble is the new benchmark for reducing billxiety, the avoidable feeling of distress and anxiety caused by a bad billing or payment experience.
We increase revenue for businesses, by offering their customers friendly, flexible payment options when they want or need them. Our platform leverages Open Banking to identify consumers who would benefit from flexible payment options (including consumers at risk of missing a payment), and engages them with a flexible solution like instalment plans, payment extensions or Covid relief.
Payble’s proactive approach improves customer satisfaction with billers and significantly reduces the admin and operational cost of collections.
Payble was the first payments company to be accredited and active in Australia’s open banking regime, the Consumer Data Right.
The Victorian Minister for Local Government, Shaun Leane, has introduced legislation into Parliament to help define ratepayer financial hardship policies for councils. “We know that many Victorians are doing it tough and that’s why we are working to reform the rating system,” said Minister Leane.
On Wednesday, our CEO Elliott Donazzan was interviewed by AusBiz’s Eliot Hastie and Simon Thomsen. Elliott was joined by John Rayment, CEO of Identitii.