One year on: How Civica Councils are Succeeding with Payble
This presentation will help you understand how councils are adopting Payble for their ratepayers and the various challenges that councils face with their existing portals. Some of the key results achieved by our spotlight councils include: 500+ hours saved in direct debit management and payment arrangements, 54% reduction in manual work and 4.74/5 ratepayer satisfaction.
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Key Highlights
Civica and Payble Integration
How Civica and other property and rating systems integrate fully with Payble without amending any of your existing systems.
Common Challenges
Challenges with council portals such as tedious user experience, increased call centre volume, poor customer experience or difficulty in managing arrears.
Case Studies
How Town of Victoria Park, Wellington Shire Council, Cessnock City Council and City of Wanneroo introduced Payble for automation, as a self-service platform for ratepayers providing flexible payment options and increased customer experience.
