This is THE formula you need for ratepayer MAGIC!

Want to improve the ratepayer experience at your council? Download our free guide and follow our recommendations to run a workshop allowing you to bring together the interests of the rates team, IT and finance to create a world class customer journey for your citizens

How to use this guide

Below you will find a host of focus questions grouped into key areas. Take the opportunity to meet with your rates team and to go through each of the above. We have left space for you to write notes and an extra section for you to include other areas of focus that we may have missed.

Printable Workshop Template

Download and use our guide to host your own internal rates workshop

Leading Trends in Local Government

Our guide is inspired by rates policy of Australia's leading LGA areas

Easy to Understand Format

We have removed hard to understand technical jargon to make this as practical as possible

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