Rate arrears across Victoria have jumped 32% since 2023. (Let that sink in for a second.) Wellington Shire Council has found a way to flip the script and manage their arrears more effectively. They're actually collecting their payments EARLIER than ever before. (For example, an extra $250,000 collected in April 2024 compared to previous years).
This case study dives into the strategies and practical approaches that the council has adopted to keep their arrears in check with their ratepayers
The "subscription model" solution that's getting ratepayers to pay early (and actually thank the council for it)
How they have processed 10,000+ automated transactions, freeing staff for higher-value tasks (without expensive custom portals)
The simple SMS strategy that's dramatically improving response rates
How Hamilton City Council became the first to pioneer a payment experience platform in New Zealand achieving 94% ratepayers satisfaction rate across all new payments.
Joining us from Wellington Shire Council, Matthew Dyce - Coordinator of Rates and Revenue shares how they have taken steps to transform their council's arrears to advanced payments by integrating their current Civica system with Payble.
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