Case study: How Wellington Shire Council is keeping arrears in control and making ratepayers happier
Rate arrears across Victoria have jumped 32% since 2023. (Let that sink in for a second.) Wellington Shire Council has found a way to flip the script and manage their arrears more effectively. They're actually collecting their payments EARLIER than ever before. (For example, an extra $250,000 collected in April 2024 compared to previous years).
This case study dives into the strategies and practical approaches that the council has adopted to keep their arrears in check with their ratepayers
What You Will Get
What you will get
The "subscription model" solution that's getting ratepayers to pay early (and actually thank the council for it)
How they have processed 10,000+ automated transactions, freeing staff for higher-value tasks (without expensive custom portals)
The simple SMS strategy that's dramatically improving response rates
Latest Webinars
6 weeks. 200,000 residents. One Payment Transformation: with Inner West Council
6 weeks. 200,000 residents. One Payment Transformation: with Inner West Council
A digital transformation that led to 15% adoption rate whilst 1/3 of the community paying their rates via personalised QR codes. This webinar offers practical insights from a CFOs perspective tying into the financial sustainability goals of a council.
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SMS and Email Strategies that Deliver Results
61% of consumers prefer SMS alerts or reminders than any other form of communication regarding payments. This webinar will help you understand how you can leverage SMS as a way of communication at your council to connect with your ratepayers.
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One year on: How Civica Councils are Succeeding with Payble
During this webinar we spotlight 4 of our Civica x Payble first movers: Town of Victoria Park, Wellington Shire Council, Cessnock City Council and City of Wanneroo. Their unique challenges before implementing Payble and the results they have achieved after going live.
