Case study: How Wellington Shire Council is keeping arrears in control and making ratepayers happier
Rate arrears across Victoria have jumped 32% since 2023. (Let that sink in for a second.) Wellington Shire Council has found a way to flip the script and manage their arrears more effectively. They're actually collecting their payments EARLIER than ever before. (For example, an extra $250,000 collected in April 2024 compared to previous years).
This case study dives into the strategies and practical approaches that the council has adopted to keep their arrears in check with their ratepayers
What You Will Get
What you will get
The "subscription model" solution that's getting ratepayers to pay early (and actually thank the council for it)
How they have processed 10,000+ automated transactions, freeing staff for higher-value tasks (without expensive custom portals)
The simple SMS strategy that's dramatically improving response rates
Latest Webinars
How Councils Across Australia & New Zealand Ease Payment Stress in Just 10 Weeks
Leaders from City of Wanneroo and Matamata‑Piako District Council (NZ) join Dailius Wilson to share real stories, surprising stats, and practical wins. From saving 12,000+ staff hours to helping residents avoid penalties, you’ll see how flexible payments, digital notices, and smarter workflows are transforming local government.
6 weeks. 200,000 residents. One Payment Transformation: with Inner West Council
6 weeks. 200,000 residents. One Payment Transformation: with Inner West Council
A digital transformation that led to 15% adoption rate whilst 1/3 of the community paying their rates via personalised QR codes. This webinar offers practical insights from a CFOs perspective tying into the financial sustainability goals of a council.
.png)
