Case study: How Wellington Shire Council is keeping arrears in control and making ratepayers happier
Rate arrears across Victoria have jumped 32% since 2023. (Let that sink in for a second.) Wellington Shire Council has found a way to flip the script and manage their arrears more effectively. They're actually collecting their payments EARLIER than ever before. (For example, an extra $250,000 collected in April 2024 compared to previous years).
This case study dives into the strategies and practical approaches that the council has adopted to keep their arrears in check with their ratepayers
What You Will Get
What you will get
The "subscription model" solution that's getting ratepayers to pay early (and actually thank the council for it)
How they have processed 10,000+ automated transactions, freeing staff for higher-value tasks (without expensive custom portals)
The simple SMS strategy that's dramatically improving response rates
Latest Webinars
The Arrears Apocalypse: Who’s Paying the Price in Victoria?
Victoria is facing aperfect storm in council rate collections, with unpaid rates reaching astaggering state average of 10.44% and a 32% surge in arrears volume since 2023.
How Hamilton City Council Pioneered New Zealand’s First Payment Experience Platform
How Hamilton City Council became the first to pioneer a payment experience platform in New Zealand achieving 94% ratepayers satisfaction rate across all new payments.
How Wellington Shire Council is keeping arrears in control and making ratepayers happier
Joining us from Wellington Shire Council, Matthew Dyce - Coordinator of Rates and Revenue shares how they have taken steps to transform their council's arrears to advanced payments by integrating their current Civica system with Payble.
