One year on: How Civica Councils are Succeeding with Payble

During this webinar we spotlight 4 of our Civica x Payble first movers: Town of Victoria Park, Wellington Shire Council, Cessnock City Council and City of Wanneroo. Their unique challenges before implementing Payble and the results they have achieved after going live.

What you will learn

Civica and Payble Integration‍

How Civica and other property and rating systems integrate fully with Payble without amending any of your existing systems.

Common Challenges

Challenges with council portals such as tedious user experience, increased call centre volume, poor customer experience or difficulty in managing arrears.

Case Studies

How Town of Victoria Park, Wellington Shire Council, Cessnock City Council and City of Wanneroo introduced Payble for automation, as a self-service platform for ratepayers providing flexible payment options and increased customer experience.

Don't have time to watch the video?

4 mins

This presentation will help you understand how councils are adopting Payble for their ratepayers and the various challenges that councils face with their existing portals. Some of the key results achieved by our spotlight councils include:  500+ hours saved in direct debit management and payment arrangements, 54% reduction in manual work and 4.74/5 ratepayer satisfaction.

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About the Speaker

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