Hamilton City Council Introduces New Zealand's Most Customer-Centric Way To Pay Rates
This case study was developed through in-depth research and collaboration with Hamilton City Council’s team, alongside the experts at Payble. Together, we tackled rising rates, financial stress among ratepayers, and administrative inefficiencies by adopting Payble’s innovative payment platform.
What you will get
Customer-Centric Payment Transformation
Flexible payment plans, self-service options, and automated notifications led to a 94% satisfaction rate and reduced financial stress for ratepayers.
Operational Efficiency
Hamilton City Council saved over 100 staff hours per month by automating manual processes, redirecting efforts towards community-focused initiatives.
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Improved Financial Outcomes
Lower arrears, increased cashflow, and cost savings from automation positioned Hamilton City Council as a leader in community-centric financial management.
Latest Webinars
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Victoria is facing aperfect storm in council rate collections, with unpaid rates reaching astaggering state average of 10.44% and a 32% surge in arrears volume since 2023.
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How Hamilton City Council became the first to pioneer a payment experience platform in New Zealand achieving 94% ratepayers satisfaction rate across all new payments.
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