Hamilton City Council Introduces New Zealand's Most Customer-Centric Way To Pay Rates
This case study was developed through in-depth research and collaboration with Hamilton City Council’s team, alongside the experts at Payble. Together, we tackled rising rates, financial stress among ratepayers, and administrative inefficiencies by adopting Payble’s innovative payment platform.
What you will get
Customer-Centric Payment Transformation
Flexible payment plans, self-service options, and automated notifications led to a 94% satisfaction rate and reduced financial stress for ratepayers.
Operational Efficiency
Hamilton City Council saved over 100 staff hours per month by automating manual processes, redirecting efforts towards community-focused initiatives.
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Improved Financial Outcomes
Lower arrears, increased cashflow, and cost savings from automation positioned Hamilton City Council as a leader in community-centric financial management.
Latest Webinars
From Manual to Modern: Behind the Scenes with Hamilton City Council and Payble
Earlier this year, we shared how Hamilton City Council partnered with Payble to offer more flexible payment options to their ratepayers and reduce manual workloads. During this webinar we took a look behind the scenes to explore how the Hamilton team brought Payble to life - from implementation to day-to-day operations.
The Arrears Apocalypse: Who’s Paying the Price in Victoria?
Victoria is facing aperfect storm in council rate collections, with unpaid rates reaching astaggering state average of 10.44% and a 32% surge in arrears volume since 2023.
