This case study was developed through extensive research and collaboration with City of Parramatta's staff: John Crawford (Chief Information Officer), Anna Maunder (Revenue Manager), and Shraddha Rana (Team Leader, Rates and Receivables), along with the team at Payble. Together, we analysed internal processes and existing ratepayer payment workflows to build and deploy a new property and rating experience for Infor Pathway (soon to be TechOne) with Payble's payment experience platform.
Improve your Council's Efficiency and Workload
Learn how automating direct debits and streamlining manual processes can save you between 2,000 to 3,000 hours of staff time.
Boost your Ratepayer Satisfaction
Discover how the City of Parramatta Council achieved an impressive 96% satisfaction rate among ratepayers with Payble. Positive feedback mentions differentiators like the platform's user-friendly design, flexible payment options, and secure auto-pay features.
Discover Flexible, Secure Payment Options
Learn how a payment experince platform like Payble can enable your council to deliver PCI compliant card payments, allow residents to manage their own payment information, and pay in weekly, fortnight, and monthly instalments.
Earlier this year, we shared how Hamilton City Council partnered with Payble to offer more flexible payment options to their ratepayers and reduce manual workloads. During this webinar we took a look behind the scenes to explore how the Hamilton team brought Payble to life - from implementation to day-to-day operations.
Victoria is facing aperfect storm in council rate collections, with unpaid rates reaching astaggering state average of 10.44% and a 32% surge in arrears volume since 2023.
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