How City of Parramatta achieved 96% ratepayer satisfaction with Payble
This case study was developed through extensive research and collaboration with City of Parramatta's staff: John Crawford (Chief Information Officer), Anna Maunder (Revenue Manager), and Shraddha Rana (Team Leader, Rates and Receivables), along with the team at Payble. Together, we analysed internal processes and existing ratepayer payment workflows to build and deploy a new property and rating experience for Infor Pathway (soon to be TechOne) with Payble's payment experience platform.
What you will get
Improve your Council's Efficiency and Workload
Learn how automating direct debits and streamlining manual processes can save you between 2,000 to 3,000 hours of staff time.
Boost your Ratepayer Satisfaction
Discover how the City of Parramatta Council achieved an impressive 96% satisfaction rate among ratepayers with Payble. Positive feedback mentions differentiators like the platform's user-friendly design, flexible payment options, and secure auto-pay features.
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Discover Flexible, Secure Payment Options
Learn how a payment experince platform like Payble can enable your council to deliver PCI compliant card payments, allow residents to manage their own payment information, and pay in weekly, fortnight, and monthly instalments.
Latest Webinars
6 weeks. 200,000 residents. One Payment Transformation: with Inner West Council
6 weeks. 200,000 residents. One Payment Transformation: with Inner West Council
A digital transformation that led to 15% adoption rate whilst 1/3 of the community paying their rates via personalised QR codes. This webinar offers practical insights from a CFOs perspective tying into the financial sustainability goals of a council.
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SMS and Email Strategies that Deliver Results
61% of consumers prefer SMS alerts or reminders than any other form of communication regarding payments. This webinar will help you understand how you can leverage SMS as a way of communication at your council to connect with your ratepayers.
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One year on: How Civica Councils are Succeeding with Payble
During this webinar we spotlight 4 of our Civica x Payble first movers: Town of Victoria Park, Wellington Shire Council, Cessnock City Council and City of Wanneroo. Their unique challenges before implementing Payble and the results they have achieved after going live.
