Most councils still rely on printed notices. Payble delivers your notices where ratepayers already pay, and cuts your print and postage bill while doing it.
This has transformed how we connect with our ratepayers. The results speak for themselves.
Supproting over 75 councils deliver better payment experiences
Once a notice hits the post, you have no idea if it was received, opened or acted on.
Every update to messaging, branding or compliance means another lengthy cycle with the mailing house.
Static PDFs with no responsive design, no tap-to-pay and no self-serve pathway.
Ratepayers can't search, store or pay from their notices. So they call you instead.
Residents go digital by default the moment they pay a rates or water bill. One platform handles the rest: design, approval, delivery, payment and tracking.
Design templates with drag-and-drop fields, conditional variants and proof generation before every run. No mailing house needed.
A built-in approval workflow means every template is reviewed, signed off and locked before a single notice goes out.
Notices land in the inbox and open on any device, with payment one tap away.
Ratepayers go from notice to paid in seconds. No BPAY codes, no separate portals, no phone queues.
Pre-due and overdue reminders fire automatically. Runs with zero staff effort. Track sent, opened, clicked, bounced and failed sends.
Switching isn't a project. Payble imports your existing digital notice data from any provider, so your enrolled ratepayers carry straight over. No re-enrolment, no starting from zero.
Ask Us About Migration in Your Walkthrough
Locked to the right ratepayer, every timeEvery ratepayer verifies their identity with a code from their own paper notice before anything goes digital. Every notice is access-controlled to its verified account holder, so statutory notices with personal and financial details never land in the wrong hands.
Ratepayers enrol themselves in minutes through the Payble app. They select their account, verify their identity using a code printed on their existing paper notice, confirm their email address and accept the terms. From that point, notices arrive by email instead of post, and their full notice history is available on demand. No forms, no phone calls, no council staff involved.
Yes. Enrolment works per account, so a ratepayer can sign up for digital notices on every property they own. Each account is verified individually, and all notices then live in one place in the Payble app. This is especially useful for landlords and owners of multiple properties who currently juggle a stack of paper notices.
Yes, at any time. Ratepayers can unlink an account from the Notices page in the Payble app and return to paper delivery. Council staff can also remove an enrolment on a ratepayer's behalf. Opting in is never locked in, which is exactly why ratepayers are comfortable making the switch.
Yes. The primary account holder can invite additional recipients, such as a partner, family member, accountant or property manager. Once the invited person accepts, they're CC'd on every future notice email automatically. The primary contact stays in control of who receives copies at all times.
No notice goes missing. Every send is tracked, and any failed delivery is flagged immediately. Councils simply export the failed items and route them to their mailing house, so those ratepayers receive a physical copy instead. Bounced email addresses are automatically suppressed from future runs to protect delivery rates.
Every ratepayer must verify their identity before receiving digital notices. They enter a unique verification code printed on their paper notice, which is matched against the account. Only after a successful match can they access notices for that account. This ensures notices are only ever delivered to the verified account holder, not just anyone with an email address.
Every notice is locked to its verified account holder. Access is controlled through unique verification keys, meaning a ratepayer can only ever open notices for accounts they have personally verified. Combined with identity verification at enrolment, this ensures statutory notices containing personal and financial details are never exposed to the wrong person.
Still have questions? Ask them live.
Book a 15-Minute Walk-ThroughBook a 15-minute walk-through using a sample of your own rates or water notice data. Fifteen minutes now beats another year of postage.
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