Australia's $2.4 Billion Rates Crisis: Where Does Your Council Rank?

The National Arrears Report

Latest Videos

One year on: How Civica Councils are Succeeding with Payble

This presentation will help you understand how councils are adopting Payble for their ratepayers and the various challenges that councils face with their existing portals. Some of the key results achieved by our spotlight councils include:  500+ hours saved in direct debit management and payment arrangements, 54% reduction in manual work and 4.74/5 ratepayer satisfaction. 

From Manual to Modern: Behind the Scenes with Hamilton City Council and Payble

Download this case study which explores how Hamilton City Council has become the first to pioneer a payment experience platform in New Zealand.

The Arrears Apocalypse: Who’s Paying the Price in Victoria?

This research offers a critical starting point toassess your council’s arrears challenges and the downstream effects on cashflow, team performance and ultimately leading to the reduced capacity ofservices that the council can provide to the ratepayers.

Latest Webinars

Australia's $2.4 Billion Rates Crisis: Where Does Your Council Rank?

Unpaid council rates have hit $2.4 billion nationally, growing faster than the rates base itself. Dailius Wilson and Vanessa Hood break down the state-by-state data, the five fixes that are working, and where your council ranks against 507 others.

How Whitehorse Automated Animal Renewals and Cut Non-Payment from 10% to 7%

Only 12–14% of Whitehorse's animals were registered under the old paper-based renewal process. See how self-service QR renewals, auto-reconciliation and set-and-forget payments turned that around in a single renewal cycle — and what it freed up for staff.

How Hutt City Council Modernised Rates Payments and Prepared for Water Reform

Hutt City managed rates the same way for 25+ years. Arrears hit 5%. Direct debit stalled at 44%. Then they went live with Payble - and processed $5.5M across 21,354 plans without staff loading a single one.

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