

How Whitehorse Cut Animal Renewal Non-Payment to 7.3%
The full Whitehorse story: $232,159 processed in one renewal cycle, 782 auto-renewal plans, and the four pressures that pushed the council to modernise.

Hutt City's rates team shares how they processed $5.5M and 21,354 plans without loading a single one by hand.

Nearly one dollar in ten of council rates goes unpaid, and payment technology is one of the few levers councils hold. Watch all nine new rates features demoed live in a working environment: notice design in-house, pay-from-notice, delivery analytics, surcharge protection, and automated hardship review.
Unpaid council rates have hit $2.4 billion nationally, growing faster than the rates base itself. Dailius Wilson and Vanessa Hood break down the state-by-state data, the five fixes that are working, and where your council ranks against 507 others.
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