How The Hills Shire Council Got a Quarter of Ratepayers Onto Payble

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From Manual to Modern: Behind the Scenes with Hamilton City Council and Payble

Download this case study which explores how Hamilton City Council has become the first to pioneer a payment experience platform in New Zealand.

The Arrears Apocalypse: Who’s Paying the Price in Victoria?

This research offers a critical starting point toassess your council’s arrears challenges and the downstream effects on cashflow, team performance and ultimately leading to the reduced capacity ofservices that the council can provide to the ratepayers.

How Hamilton City Council Pioneered New Zealand’s First Payment Experience Platform

Download this case study which explores how Hamilton CIty Council has become the first to pioneer a payment experience platform in New Zealand while increasing ratepayers satisfaction to 94% and reducing their arrears.

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How The Hills Shire Council Turned Rates Into Predictable Revenue

Most councils get 4 to 10% of ratepayers onto a recurring payment plan. See how The Hills Shire Council hit a quarter of its ratepayer base in eight months, and what Robert Hay, Principal Coordinator Rates, would tell any council starting the same journey.

Council Rates Payment Product Showcase: Nine Features, Demoed Live

Nearly one dollar in ten of council rates goes unpaid, and payment technology is one of the few levers councils hold. Watch all nine new rates features demoed live in a working environment: notice design in-house, pay-from-notice, delivery analytics, surcharge protection, and automated hardship review.

Australia's $2.4 Billion Rates Crisis: Where Does Your Council Rank?

Unpaid council rates have hit $2.4 billion nationally, growing faster than the rates base itself. Dailius Wilson and Vanessa Hood break down the state-by-state data, the five fixes that are working, and where your council ranks against 507 others.

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