How Hutt City Council Cut Manual Workload and Prepared for Water Reform

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SMS and Email Strategies that Deliver Results

This resource will help you understand the state of SMS in local governments and how councils such as City of Greater Dandenong are leveraging SMS to communicate with their ratepayers.

One year on: How Civica Councils are Succeeding with Payble

This presentation will help you understand how councils are adopting Payble for their ratepayers and the various challenges that councils face with their existing portals. Some of the key results achieved by our spotlight councils include:  500+ hours saved in direct debit management and payment arrangements, 54% reduction in manual work and 4.74/5 ratepayer satisfaction. 

From Manual to Modern: Behind the Scenes with Hamilton City Council and Payble

Download this case study which explores how Hamilton City Council has become the first to pioneer a payment experience platform in New Zealand.

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How Hutt City Council Modernised Rates Payments and Prepared for Water Reform

Hutt City managed rates the same way for 25+ years. Arrears hit 5%. Direct debit stalled at 44%. Then they went live with Payble - and processed $5.5M across 21,354 plans without staff loading a single one.

Post-Budget, Post-Hike: What Australian Councils Must Do Now to Protect Cash Flow

Rate caps are rising at half the pace of inflation, infrastructure costs haven't dropped since COVID, and arrears are compounding. In this roundtable, council leaders unpack the four federal budget measures squeezing local government and the four levers councils can act on now to protect cash flow and financial sustainability.

Council Infringements: Why 54% Go Unpaid and How to Fix It

Why 50% of every fine issued across Australia goes unpaid, and what City of Casey did to turn it around. A practical session for council finance and compliance leaders covering the economics of infringement collection, the hidden cost of referrals, and how to recover more without chasing.

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