What Greater Dandenong Has Learned Moving from Manual to Digital Payment Arrangements

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How Councils Are Protecting Cash Flow in a Rate-Capped, High-Inflation World

Rate caps trail inflation, arrears compound, and four federal budget measures pile on the pressure. Get the summary on the four levers every council can act on now to protect cash flow.

How City of Casey Cut Fines Referrals by 80-100 per Month

Learn how the City of Casey saved $87,000 in lodgement fees and cut fines referrals by 80 - 100 a month using flexible infringement payment plans.

Removal of Card Surcharges  - What your Council needs to know

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Australia's $2.4 Billion Rates Crisis: Where Does Your Council Rank?

Unpaid council rates have hit $2.4 billion nationally, growing faster than the rates base itself. Dailius Wilson and Vanessa Hood break down the state-by-state data, the five fixes that are working, and where your council ranks against 507 others.

How Whitehorse Automated Animal Renewals and Cut Non-Payment from 10% to 7%

Only 12–14% of Whitehorse's animals were registered under the old paper-based renewal process. See how self-service QR renewals, auto-reconciliation and set-and-forget payments turned that around in a single renewal cycle — and what it freed up for staff.

How Hutt City Council Modernised Rates Payments and Prepared for Water Reform

Hutt City managed rates the same way for 25+ years. Arrears hit 5%. Direct debit stalled at 44%. Then they went live with Payble - and processed $5.5M across 21,354 plans without staff loading a single one.

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