How Whitehorse Cut Animal Renewal Non-Payment to 7.3%
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How Whitehorse Cut Animal Renewal Non-Payment to 7.3%
The full Whitehorse story: $232,159 processed in one renewal cycle, 782 auto-renewal plans, and the four pressures that pushed the council to modernise.
How Hutt City Council Cut Manual Workload and Prepared for Water Reform
Hutt City's rates team shares how they processed $5.5M and 21,354 plans without loading a single one by hand.
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How Whitehorse Automated Animal Renewals and Cut Non-Payment from 10% to 7%
Only 12–14% of Whitehorse's animals were registered under the old paper-based renewal process. See how self-service QR renewals, auto-reconciliation and set-and-forget payments turned that around in a single renewal cycle — and what it freed up for staff.
How Hutt City Council Modernised Rates Payments and Prepared for Water Reform
Hutt City managed rates the same way for 25+ years. Arrears hit 5%. Direct debit stalled at 44%. Then they went live with Payble - and processed $5.5M across 21,354 plans without staff loading a single one.
Post-Budget, Post-Hike: What Australian Councils Must Do Now to Protect Cash Flow
Rate caps are rising at half the pace of inflation, infrastructure costs haven't dropped since COVID, and arrears are compounding. In this roundtable, council leaders unpack the four federal budget measures squeezing local government and the four levers councils can act on now to protect cash flow and financial sustainability.
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