


Earlier this year, we shared how Hamilton City Council partnered with Payble to offer more flexible payment options to their ratepayers and reduce manual workloads. During this webinar we took a look behind the scenes to explore how the Hamilton team brought Payble to life - from implementation to day-to-day operations.

The integration journey
How Payble was integrated with Civica, using both file based and API approaches and how the team kept running business as usual.

Before and after walkthroughs
Including how direct debits are set up, how dishonours are handled and what automation looks like in action with SMS, email and self-service tools for the council and ratepayers.

Platform deep-dive
A real-time experience of the platform with the councils real accounts, notifications and balancing payments.

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Why 50% of every fine issued across Australia goes unpaid, and what City of Casey did to turn it around. A practical session for council finance and compliance leaders covering the economics of infringement collection, the hidden cost of referrals, and how to recover more without chasing.

Following the RBA's removal of card surcharges, this webinar covers what the landmark policy change means for councils, their payment systems, and their communities — with October 1 as the compliance deadline

With over 1% in cash rate rises forecast over the next 4–5 months, local governments face a wave of inflation driven by soaring oil prices, electricity costs up 32.2%, and housing pressures. This webinar explains why it's happening, and what councils need to do now to protect their communities and financial sustainability.
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