


How Hamilton City Council became the first to pioneer a payment experience platform in New Zealand achieving 94% ratepayers satisfaction rate across all new payments.

Challenges in New Zealand
Learn about the challenges that New Zealand is facing at the moment and how they are impacting the community

Driving customer satisfaction
Hamilton City Council achieved 94% ratepayer satisfaction and witnessed a 25% monthly growth rate with continuous feedback from their community

Reduced Manual Work
Hamilton City Council adopted a smart SMS approach to actively engage with their ratepayers and reducing 100+ hours of manual work


Rate caps are rising at half the pace of inflation, infrastructure costs haven't dropped since COVID, and arrears are compounding. In this roundtable, council leaders unpack the four federal budget measures squeezing local government and the four levers councils can act on now to protect cash flow and financial sustainability.
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Why 50% of every fine issued across Australia goes unpaid, and what City of Casey did to turn it around. A practical session for council finance and compliance leaders covering the economics of infringement collection, the hidden cost of referrals, and how to recover more without chasing.
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