


How Hamilton City Council became the first to pioneer a payment experience platform in New Zealand achieving 94% ratepayers satisfaction rate across all new payments.

Challenges in New Zealand
Learn about the challenges that New Zealand is facing at the moment and how they are impacting the community

Driving customer satisfaction
Hamilton City Council achieved 94% ratepayer satisfaction and witnessed a 25% monthly growth rate with continuous feedback from their community

Reduced Manual Work
Hamilton City Council adopted a smart SMS approach to actively engage with their ratepayers and reducing 100+ hours of manual work

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Why 50% of every fine issued across Australia goes unpaid, and what City of Casey did to turn it around. A practical session for council finance and compliance leaders covering the economics of infringement collection, the hidden cost of referrals, and how to recover more without chasing.

Following the RBA's removal of card surcharges, this webinar covers what the landmark policy change means for councils, their payment systems, and their communities — with October 1 as the compliance deadline

With over 1% in cash rate rises forecast over the next 4–5 months, local governments face a wave of inflation driven by soaring oil prices, electricity costs up 32.2%, and housing pressures. This webinar explains why it's happening, and what councils need to do now to protect their communities and financial sustainability.
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