How Hamilton City Council Pioneered New Zealand’s First Payment Experience Platform

How Hamilton City Council became the first to pioneer a payment experience platform in New Zealand achieving 94% ratepayers satisfaction rate across all new payments.

What you will learn

Challenges in New Zealand ‍

Learn about the challenges that New Zealand is facing at the moment and how they are impacting the community

‍

Driving customer satisfaction 

Hamilton City Council achieved 94% ratepayer satisfaction and witnessed a 25% monthly growth rate with continuous feedback from their community

Reduced Manual Work

Hamilton City Council adopted a smart SMS approach to actively engage with their ratepayers and reducing 100+ hours of manual work

Don't have time to watch the video?

4 mins

Read our case study

Download this case study which explores how Hamilton CIty Council has become the first to pioneer a payment experience platform in New Zealand while increasing ratepayers satisfaction to 94% and reducing their arrears.

Download

About the Speaker

Latest Webinars

One year on: How Civica Councils are Succeeding with Payble

During this webinar we spotlight 4 of our Civica x Payble first movers: Town of Victoria Park, Wellington Shire Council, Cessnock City Council and City of Wanneroo. Their unique challenges before implementing Payble and the results they have achieved after going live.

Read More

From Manual to Modern: Behind the Scenes with Hamilton City Council and Payble

Earlier this year, we shared how Hamilton City Council partnered with Payble to offer more flexible payment options to their ratepayers and reduce manual workloads. During this webinar we took a look behind the scenes to explore how the Hamilton team brought Payble to life - from implementation to day-to-day operations.

Read More

The Arrears Apocalypse: Who’s Paying the Price in Victoria?

Victoria is facing aperfect storm in council rate collections, with unpaid rates reaching astaggering state average of 10.44% and a 32% surge in arrears volume since 2023.

Read More

Learn more
about our payment
experience platform - book a demo

Privacy & Terms apply.

Level 1
55 Regent St
Chippendale NSW 2008

hello@payble.com.au
For Local Government
OverviewCase Studies
Resources
News
For Business
CalculatorCase Studies
No items found.
News
For Consumers
OverviewCase Studies
No items found.
News
About
Contact
Job Board
Privacy & Terms

Payble ©  Payble Pty Ltd (ABN 88 644 944 927). The content on the platform is general in nature and does not take into account your personal needs, financial circumstances or objectives and you should consider whether it is appropriate for you. It is subject to change without prior notice. “Payble” is a registered trademark of Payble Pty Ltd.