How Hamilton City Council became the first to pioneer a payment experience platform in New Zealand achieving 94% ratepayers satisfaction rate across all new payments.
Challenges in New Zealand
Learn about the challenges that New Zealand is facing at the moment and how they are impacting the community
Driving customer satisfaction
Hamilton City Council achieved 94% ratepayer satisfaction and witnessed a 25% monthly growth rate with continuous feedback from their community
Reduced Manual Work
Hamilton City Council adopted a smart SMS approach to actively engage with their ratepayers and reducing 100+ hours of manual work
Earlier this year, we shared how Hamilton City Council partnered with Payble to offer more flexible payment options to their ratepayers and reduce manual workloads. During this webinar we took a look behind the scenes to explore how the Hamilton team brought Payble to life - from implementation to day-to-day operations.
Victoria is facing aperfect storm in council rate collections, with unpaid rates reaching astaggering state average of 10.44% and a 32% surge in arrears volume since 2023.
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