How Hamilton City Council became the first to pioneer a payment experience platform in New Zealand achieving 94% ratepayers satisfaction rate across all new payments.
Challenges in New Zealand
Learn about the challenges that New Zealand is facing at the moment and how they are impacting the community
Driving customer satisfaction
Hamilton City Council achieved 94% ratepayer satisfaction and witnessed a 25% monthly growth rate with continuous feedback from their community
Reduced Manual Work
Hamilton City Council adopted a smart SMS approach to actively engage with their ratepayers and reducing 100+ hours of manual work
6 weeks. 200,000 residents. One Payment Transformation: with Inner West Council
A digital transformation that led to 15% adoption rate whilst 1/3 of the community paying their rates via personalised QR codes. This webinar offers practical insights from a CFOs perspective tying into the financial sustainability goals of a council.
61% of consumers prefer SMS alerts or reminders than any other form of communication regarding payments. This webinar will help you understand how you can leverage SMS as a way of communication at your council to connect with your ratepayers.
During this webinar we spotlight 4 of our Civica x Payble first movers: Town of Victoria Park, Wellington Shire Council, Cessnock City Council and City of Wanneroo. Their unique challenges before implementing Payble and the results they have achieved after going live.
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