City of West Torrens Modernises Rates with Payble
Prior to Payble, the City of West Torrens had challenges in managing their rates payment process, including limited payment options and manual administration tasks. To address these issues, the council implemented Payble and modernized its rates payment system. This case study showcases their transition from traiditonal to digital payment solutions, resulting in improved payment flexibility, reduced administrative tasks, and higher ratepayer satisfaction. The Payble solution saved council staff 75 hours per month and earned the city a prestigious award for excellence in customer experience.
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What you will get
Enhanced Payment Flexibility
Ratepayers can now choose from a variety of payment options, including weekly, fortnightly, and monthly payments via direct debit or card.
Administrative Efficiency
Automation of payment reminders and handling of payment failures saved 75 staff hours per month.
Positive Community Impact
The platform received a 4.7/5 satisfaction rating, with increased cashflows and lower administrative costs.
Latest Webinars
6 weeks. 200,000 residents. One Payment Transformation: with Inner West Council
6 weeks. 200,000 residents. One Payment Transformation: with Inner West Council
A digital transformation that led to 15% adoption rate whilst 1/3 of the community paying their rates via personalised QR codes. This webinar offers practical insights from a CFOs perspective tying into the financial sustainability goals of a council.
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SMS and Email Strategies that Deliver Results
61% of consumers prefer SMS alerts or reminders than any other form of communication regarding payments. This webinar will help you understand how you can leverage SMS as a way of communication at your council to connect with your ratepayers.
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One year on: How Civica Councils are Succeeding with Payble
During this webinar we spotlight 4 of our Civica x Payble first movers: Town of Victoria Park, Wellington Shire Council, Cessnock City Council and City of Wanneroo. Their unique challenges before implementing Payble and the results they have achieved after going live.
