City of West Torrens Modernises Rates with Payble
Prior to Payble, the City of West Torrens had challenges in managing their rates payment process, including limited payment options and manual administration tasks. To address these issues, the council implemented Payble and modernized its rates payment system. This case study showcases their transition from traiditonal to digital payment solutions, resulting in improved payment flexibility, reduced administrative tasks, and higher ratepayer satisfaction. The Payble solution saved council staff 75 hours per month and earned the city a prestigious award for excellence in customer experience.
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What you will get
Enhanced Payment Flexibility
Ratepayers can now choose from a variety of payment options, including weekly, fortnightly, and monthly payments via direct debit or card.
Administrative Efficiency
Automation of payment reminders and handling of payment failures saved 75 staff hours per month.
Positive Community Impact
The platform received a 4.7/5 satisfaction rating, with increased cashflows and lower administrative costs.
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