Matamata-Piako Turns Rates Stress into 4.9/5 Resident Satisfaction
Partnering with Payble allowed MPDC to transform the experience. Residents were able to check balances instantly via mobile and avoid penalties through flexible weekly, fortnightly or monthly payment plans that aligned with their pay cycles. By allowing residents to know exactly what is due when, at any time, we were able to achieve:
What you will get
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Direct debit forms dropped to near zero
Direct debits were automatically created in the system, saving staff time.
Call centres no longer fielded endless balance checks
Automation freed staff time and reduced administrative burden
Rates teams shifted from firefighting to proactive support
Freeing staff from repetitive tasks allows them to focus on meaningful community support.
Latest Webinars
How Councils Across Australia & New Zealand Ease Payment Stress in Just 10 Weeks
Leaders from City of Wanneroo and Matamata‑Piako District Council (NZ) join Dailius Wilson to share real stories, surprising stats, and practical wins. From saving 12,000+ staff hours to helping residents avoid penalties, you’ll see how flexible payments, digital notices, and smarter workflows are transforming local government.
6 weeks. 200,000 residents. One Payment Transformation: with Inner West Council
6 weeks. 200,000 residents. One Payment Transformation: with Inner West Council
A digital transformation that led to 15% adoption rate whilst 1/3 of the community paying their rates via personalised QR codes. This webinar offers practical insights from a CFOs perspective tying into the financial sustainability goals of a council.
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