Matamata-Piako Turns Rates Stress into 4.9/5 Resident Satisfaction
Partnering with Payble allowed MPDC to transform the experience. Residents were able to check balances instantly via mobile and avoid penalties through flexible weekly, fortnightly or monthly payment plans that aligned with their pay cycles. By allowing residents to know exactly what is due when, at any time, we were able to achieve:
What you will get
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Direct debit forms dropped to near zero
Direct debits were automatically created in the system, saving staff time.
Call centres no longer fielded endless balance checks
Automation freed staff time and reduced administrative burden
Rates teams shifted from firefighting to proactive support
Freeing staff from repetitive tasks allows them to focus on meaningful community support.
Latest Webinars
How Whitehorse Automated Animal Renewals and Cut Non-Payment from 10% to 7%
Only 12–14% of Whitehorse's animals were registered under the old paper-based renewal process. See how self-service QR renewals, auto-reconciliation and set-and-forget payments turned that around in a single renewal cycle — and what it freed up for staff.
How Hutt City Council Modernised Rates Payments and Prepared for Water Reform
Hutt City managed rates the same way for 25+ years. Arrears hit 5%. Direct debit stalled at 44%. Then they went live with Payble - and processed $5.5M across 21,354 plans without staff loading a single one.
Post-Budget, Post-Hike: What Australian Councils Must Do Now to Protect Cash Flow
Rate caps are rising at half the pace of inflation, infrastructure costs haven't dropped since COVID, and arrears are compounding. In this roundtable, council leaders unpack the four federal budget measures squeezing local government and the four levers councils can act on now to protect cash flow and financial sustainability.
