Matamata-Piako Turns Rates Stress into 4.9/5 Resident Satisfaction
Partnering with Payble allowed MPDC to transform the experience. Residents were able to check balances instantly via mobile and avoid penalties through flexible weekly, fortnightly or monthly payment plans that aligned with their pay cycles. By allowing residents to know exactly what is due when, at any time, we were able to achieve:
What you will get
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Direct debit forms dropped to near zero
Direct debits were automatically created in the system, saving staff time.
Call centres no longer fielded endless balance checks
Automation freed staff time and reduced administrative burden
Rates teams shifted from firefighting to proactive support
Freeing staff from repetitive tasks allows them to focus on meaningful community support.
Latest Webinars
How Hamilton City Council Pioneered New Zealand’s First Payment Experience Platform
How Hamilton City Council became the first to pioneer a payment experience platform in New Zealand achieving 94% ratepayers satisfaction rate across all new payments.
How Wellington Shire Council is keeping arrears in control and making ratepayers happier
Joining us from Wellington Shire Council, Matthew Dyce - Coordinator of Rates and Revenue shares how they have taken steps to transform their council's arrears to advanced payments by integrating their current Civica system with Payble.
