What Greater Dandenong Has Learned Moving from Manual to Digital Payment Arrangements

The City of Greater Dandenong transformed its rates collection process by adopting Payble’s digital payment platform. This case study covers their shift from manual to automated payments, offering ratepayers flexible payment plans that reduce financial stress and improve compliance. The digital transition was quickly implemented, allowing better communication with residents, which resulted in increased customer satisfaction, streamlined processes, and significantly enhanced the council’s financial health.

What you will get

Prevention Over Cure

Early engagement and flexible payment options help ratepayers avoid falling into arrears, promoting financial stability.

Flexibility is Key

Customizable payment plans align with individual financial situations, increasing payment compliance and customer satisfaction.

Quick Implementation

The rapid adoption of digital systems improved efficiency, allowing councils to offer convenient payment methods and better engage with residents.

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