What Greater Dandenong Has Learned Moving from Manual to Digital Payment Arrangements
The City of Greater Dandenong transformed its rates collection process by adopting Payble’s digital payment platform. This case study covers their shift from manual to automated payments, offering ratepayers flexible payment plans that reduce financial stress and improve compliance. The digital transition was quickly implemented, allowing better communication with residents, which resulted in increased customer satisfaction, streamlined processes, and significantly enhanced the council’s financial health.
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What you will get
Prevention Over Cure
Early engagement and flexible payment options help ratepayers avoid falling into arrears, promoting financial stability.
Flexibility is Key
Customizable payment plans align with individual financial situations, increasing payment compliance and customer satisfaction.
Quick Implementation
The rapid adoption of digital systems improved efficiency, allowing councils to offer convenient payment methods and better engage with residents.
Latest Webinars
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SMS and Email Strategies that Deliver Results
61% of consumers prefer SMS alerts or reminders than any other form of communication regarding payments. This webinar will help you understand how you can leverage SMS as a way of communication at your council to connect with your ratepayers.
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One year on: How Civica Councils are Succeeding with Payble
During this webinar we spotlight 4 of our Civica x Payble first movers: Town of Victoria Park, Wellington Shire Council, Cessnock City Council and City of Wanneroo. Their unique challenges before implementing Payble and the results they have achieved after going live.
From Manual to Modern: Behind the Scenes with Hamilton City Council and Payble
Earlier this year, we shared how Hamilton City Council partnered with Payble to offer more flexible payment options to their ratepayers and reduce manual workloads. During this webinar we took a look behind the scenes to explore how the Hamilton team brought Payble to life - from implementation to day-to-day operations.
