What Greater Dandenong Has Learned Moving from Manual to Digital Payment Arrangements
The City of Greater Dandenong transformed its rates collection process by adopting Payble’s digital payment platform. This case study covers their shift from manual to automated payments, offering ratepayers flexible payment plans that reduce financial stress and improve compliance. The digital transition was quickly implemented, allowing better communication with residents, which resulted in increased customer satisfaction, streamlined processes, and significantly enhanced the council’s financial health.
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What you will get
Prevention Over Cure
Early engagement and flexible payment options help ratepayers avoid falling into arrears, promoting financial stability.
Flexibility is Key
Customizable payment plans align with individual financial situations, increasing payment compliance and customer satisfaction.
Quick Implementation
The rapid adoption of digital systems improved efficiency, allowing councils to offer convenient payment methods and better engage with residents.
Latest Webinars
How City of Parramatta achieved 96% ratepayer satisfaction with Payble’s payment experience platform
City of Parramatta and Payble present a webinar exploring how flexible, automated payment options are addressing rising financial stress and enhancing ratepayer satisfaction.
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How Councils Can Harness Prepaid Rates to Earn Bonus Interest
Watch this webinar to uncover the benefits of Australian local government councils moving from traditional rating plans to pre-paid rating plans.
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