What Greater Dandenong Has Learned Moving from Manual to Digital Payment Arrangements
The City of Greater Dandenong transformed its rates collection process by adopting Payble’s digital payment platform. This case study covers their shift from manual to automated payments, offering ratepayers flexible payment plans that reduce financial stress and improve compliance. The digital transition was quickly implemented, allowing better communication with residents, which resulted in increased customer satisfaction, streamlined processes, and significantly enhanced the council’s financial health.
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What you will get
Prevention Over Cure
Early engagement and flexible payment options help ratepayers avoid falling into arrears, promoting financial stability.
Flexibility is Key
Customizable payment plans align with individual financial situations, increasing payment compliance and customer satisfaction.
Quick Implementation
The rapid adoption of digital systems improved efficiency, allowing councils to offer convenient payment methods and better engage with residents.
Latest Webinars
6 weeks. 200,000 residents. One Payment Transformation: with Inner West Council
6 weeks. 200,000 residents. One Payment Transformation: with Inner West Council
A digital transformation that led to 15% adoption rate whilst 1/3 of the community paying their rates via personalised QR codes. This webinar offers practical insights from a CFOs perspective tying into the financial sustainability goals of a council.
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SMS and Email Strategies that Deliver Results
61% of consumers prefer SMS alerts or reminders than any other form of communication regarding payments. This webinar will help you understand how you can leverage SMS as a way of communication at your council to connect with your ratepayers.
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One year on: How Civica Councils are Succeeding with Payble
During this webinar we spotlight 4 of our Civica x Payble first movers: Town of Victoria Park, Wellington Shire Council, Cessnock City Council and City of Wanneroo. Their unique challenges before implementing Payble and the results they have achieved after going live.
