What Greater Dandenong Has Learned Moving from Manual to Digital Payment Arrangements
The City of Greater Dandenong transformed its rates collection process by adopting Payble’s digital payment platform. This case study covers their shift from manual to automated payments, offering ratepayers flexible payment plans that reduce financial stress and improve compliance. The digital transition was quickly implemented, allowing better communication with residents, which resulted in increased customer satisfaction, streamlined processes, and significantly enhanced the council’s financial health.
.jpg)
What you will get
Prevention Over Cure
Early engagement and flexible payment options help ratepayers avoid falling into arrears, promoting financial stability.
Flexibility is Key
Customizable payment plans align with individual financial situations, increasing payment compliance and customer satisfaction.
Quick Implementation
The rapid adoption of digital systems improved efficiency, allowing councils to offer convenient payment methods and better engage with residents.
Latest Webinars
How Whitehorse Automated Animal Renewals and Cut Non-Payment from 10% to 7%
Only 12–14% of Whitehorse's animals were registered under the old paper-based renewal process. See how self-service QR renewals, auto-reconciliation and set-and-forget payments turned that around in a single renewal cycle — and what it freed up for staff.
How Hutt City Council Modernised Rates Payments and Prepared for Water Reform
Hutt City managed rates the same way for 25+ years. Arrears hit 5%. Direct debit stalled at 44%. Then they went live with Payble - and processed $5.5M across 21,354 plans without staff loading a single one.
Post-Budget, Post-Hike: What Australian Councils Must Do Now to Protect Cash Flow
Rate caps are rising at half the pace of inflation, infrastructure costs haven't dropped since COVID, and arrears are compounding. In this roundtable, council leaders unpack the four federal budget measures squeezing local government and the four levers councils can act on now to protect cash flow and financial sustainability.
