March 24, 2023
19 November 2021 – The Australian Competition & Consumer Commission (ACCC) has announced that Payble, the Open Banking platform which prevents late payments before they happen, was granted formal Consumer Data Right (CDR) accreditation. Payble is the first consumer payments app to receive CDR accreditation.
Payble benefits billers and consumers alike, by identifying customers who may benefit further payment flexibility options, including but not limited to paying by instalments, activating a payment extension or accessing COVID relief. The solution then engages eligible consumers directly to facilitate such an arrangement digitally.
Following Payble’s accreditation, consumers who currently bank with more than 91 Australian banks and financial institutions will be able to link their account data to Payble and access the company’s flexible solution for bill payments. Payble is completely free for consumers, with billers charged a monthly software fee.
Commenting on the accreditation, Elliott Donazzan, Managing Director and Co-Founder of Payble said:
“In the retail space, the likes of Afterpay, Klarna and Zip have proved that consumers want and need more flexibility. Payble is different because we’re not BNPL – instead we facilitate a payment arrangement directly between the consumer and biller via the Payble app. There’s no credit, no fees, no interest – we’re on the consumer’s side, helping them stay on top of their bills and payments.”
“It’s fantastic validation to be the first consumer payments app to receive CDR accreditation. For consumers who opt-in to share CDR data, like their transactions or account balance, we’ll be able to more accurately predict when they’d benefit from payment flexibility, and proactively engage them with the most relevant solution.”
“Imagine you have a $2500 council rates payment due tomorrow, but only $1500 in your account. Before that anxiety-inducing moment where the payment fails and you incur a dishonour, late fee, or interest, Payble would proactively prompt you to activate a partial payment pre-approved by your council, and to pay the rest over time to an agreed schedule.”
“We’re seeing more and more billers understand the bottom-line benefits of proactively offering flexible payments. They see a rise in revenue, and a reduction in collection costs and admin time, all while increasing customer satisfaction. Payble really is a ‘win-win’ for consumers and billers alike”.
To achieve accreditation by the ACCC, organisations must complete a rigorous application and pass an independent security audit.
“This accreditation demonstrates Payble’s incredibly high standards of operation, information security, conformance testing and governance. Only a handful of organisations have met the ACCC’s standards and I’m proud of my team, particularly CTO James Andrew-Smith, for their meticulous work”, Elliott said.
Payble increases revenue for billers like telcos, utilities and councils, by offering their customers friendly, flexible payment options at their convenience.
The Payble platform helps billers identify which customers would benefit from further flexibility, engaging them directly to activate a matching solution – like instalment plans, payment extensions or COVID relief.
Payble’s proactive approach improves customer satisfaction and significantly reduces the admin time and operational cost of missed payments and collections.
CBA’s x15ventures recently invested further in Payble following the company’s early success (bringing their total investment to date to $1.85m), however the Payble platform is ‘bank agnostic’, able to serve consumers and merchants across all financial institutions.
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The Victorian Minister for Local Government, Shaun Leane, has introduced legislation into Parliament to help define ratepayer financial hardship policies for councils. “We know that many Victorians are doing it tough and that’s why we are working to reform the rating system,” said Minister Leane.
On Wednesday, our CEO Elliott Donazzan was interviewed by AusBiz’s Eliot Hastie and Simon Thomsen. Elliott was joined by John Rayment, CEO of Identitii.