Australia's $2.4 Billion Rates Crisis: Where Does Your Council Rank?

The National Arrears Report

Latest Videos

How Hamilton City Council Pioneered New Zealand’s First Payment Experience Platform

Download this case study which explores how Hamilton CIty Council has become the first to pioneer a payment experience platform in New Zealand while increasing ratepayers satisfaction to 94% and reducing their arrears.

How Wellington Shire Council is keeping arrears in control and making ratepayers happier

Read this 4 minute case study covering the key challenges Wellington Shire Council's faced—including inflexible payment options, manual processes, and communication barriers—and how Payble’s digital-first approach helped increase early payments, reduce arrears, and improve cash flow.

How Hamilton City Council has Improved Rates Payments with Civica & Payble

Read this 3 minute case study

Latest Webinars

Australia's $2.4 Billion Rates Crisis: Where Does Your Council Rank?

Unpaid council rates have hit $2.4 billion nationally, growing faster than the rates base itself. Dailius Wilson and Vanessa Hood break down the state-by-state data, the five fixes that are working, and where your council ranks against 507 others.

How Whitehorse Automated Animal Renewals and Cut Non-Payment from 10% to 7%

Only 12–14% of Whitehorse's animals were registered under the old paper-based renewal process. See how self-service QR renewals, auto-reconciliation and set-and-forget payments turned that around in a single renewal cycle — and what it freed up for staff.

How Hutt City Council Modernised Rates Payments and Prepared for Water Reform

Hutt City managed rates the same way for 25+ years. Arrears hit 5%. Direct debit stalled at 44%. Then they went live with Payble - and processed $5.5M across 21,354 plans without staff loading a single one.

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