Australia's $2.4 Billion Rates Crisis: Where Does Your Council Rank?

The National Arrears Report

Latest Videos

Australia's $2.4 Billion Rates Crisis: Where Does Your Council Rank?

Get the full National Arrears Report: state-by-state rankings, the $2.4 billion breakdown, and the five fixes turning arrears around.

How Whitehorse Cut Animal Renewal Non-Payment to 7.3%

The full Whitehorse story: $232,159 processed in one renewal cycle, 782 auto-renewal plans, and the four pressures that pushed the council to modernise.

How Hutt City Council Cut Manual Workload and Prepared for Water Reform

Hutt City's rates team shares how they processed $5.5M and 21,354 plans without loading a single one by hand.

Latest Webinars

From Manual to Modern: Behind the Scenes with Hamilton City Council and Payble

Earlier this year, we shared how Hamilton City Council partnered with Payble to offer more flexible payment options to their ratepayers and reduce manual workloads. During this webinar we took a look behind the scenes to explore how the Hamilton team brought Payble to life - from implementation to day-to-day operations.

The Arrears Apocalypse: Who’s Paying the Price in Victoria?

Victoria is facing aperfect storm in council rate collections, with unpaid rates reaching astaggering state average of 10.44% and a 32% surge in arrears volume since 2023.

How Hamilton City Council Pioneered New Zealand’s First Payment Experience Platform

How Hamilton City Council became the first to pioneer a payment experience platform in New Zealand achieving 94% ratepayers satisfaction rate across all new payments.

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