How Whitehorse Cut Animal Renewal Non-Payment to 7.3%
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The exciting future of Digital Notices
Local governments face a 30–40% "digital ceiling" due to manual, expensive, and fragmented legacy billing systems that frustrate users and drive up administrative costs.
How Councils Are Easing Payment Stress in Just 10 Weeks
This case study which explores how Wanneroo City Council has become the first to pioneer a payment experience platform in Western Australia, while saving 12,000 hours on manual work and their arrears.
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How Whitehorse Automated Animal Renewals and Cut Non-Payment from 10% to 7%
Only 12–14% of Whitehorse's animals were registered under the old paper-based renewal process. See how self-service QR renewals, auto-reconciliation and set-and-forget payments turned that around in a single renewal cycle — and what it freed up for staff.
How Hutt City Council Modernised Rates Payments and Prepared for Water Reform
Hutt City managed rates the same way for 25+ years. Arrears hit 5%. Direct debit stalled at 44%. Then they went live with Payble - and processed $5.5M across 21,354 plans without staff loading a single one.
Post-Budget, Post-Hike: What Australian Councils Must Do Now to Protect Cash Flow
Rate caps are rising at half the pace of inflation, infrastructure costs haven't dropped since COVID, and arrears are compounding. In this roundtable, council leaders unpack the four federal budget measures squeezing local government and the four levers councils can act on now to protect cash flow and financial sustainability.
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