How Whitehorse Cut Animal Renewal Non-Payment to 7.3%
Latest Videos
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How Whitehorse City Council saved 1000+ hours with Payment Automation for Rates & Infringements
Whitehorse City Council was carrying $11.8M in rate arrears and losing money on infringement referrals. Here is how flexible payments turned it around.
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SMS and Email Strategies that Deliver Results
This resource will help you understand the state of SMS in local governments and how councils such as City of Greater Dandenong are leveraging SMS to communicate with their ratepayers.
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One year on: How Civica Councils are Succeeding with Payble
This presentation will help you understand how councils are adopting Payble for their ratepayers and the various challenges that councils face with their existing portals. Some of the key results achieved by our spotlight councils include: 500+ hours saved in direct debit management and payment arrangements, 54% reduction in manual work and 4.74/5 ratepayer satisfaction.
Latest Webinars
How Whitehorse Automated Animal Renewals and Cut Non-Payment from 10% to 7%
Only 12–14% of Whitehorse's animals were registered under the old paper-based renewal process. See how self-service QR renewals, auto-reconciliation and set-and-forget payments turned that around in a single renewal cycle — and what it freed up for staff.
How Hutt City Council Modernised Rates Payments and Prepared for Water Reform
Hutt City managed rates the same way for 25+ years. Arrears hit 5%. Direct debit stalled at 44%. Then they went live with Payble - and processed $5.5M across 21,354 plans without staff loading a single one.
Post-Budget, Post-Hike: What Australian Councils Must Do Now to Protect Cash Flow
Rate caps are rising at half the pace of inflation, infrastructure costs haven't dropped since COVID, and arrears are compounding. In this roundtable, council leaders unpack the four federal budget measures squeezing local government and the four levers councils can act on now to protect cash flow and financial sustainability.
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