


This webinar delves into the current labor-intensive methods councils use for handling infringements, from issuing fines and managing payment plans to addressing unpaid fines through Fines Victoria.

Manual Payment Plans
Managing payment arrangements internally is labor-intensive, often requiring 400 to 800 hours annually, with a 40% failure rate.

Lodgment with FinesVictoria
Councils pay an upfront fee to FinesVictoria, but only 30-40% of infringements are paid within 12 months, leading to delayed revenue and additional costs.

Proactive Management
Councils can recover more fines directly by adopting new technology, reducing reliance on Fines Victoria, and improving cash flow and cost efficiency.

Unpaid council rates have hit $2.4 billion nationally, growing faster than the rates base itself. Dailius Wilson and Vanessa Hood break down the state-by-state data, the five fixes that are working, and where your council ranks against 507 others.
Only 12–14% of Whitehorse's animals were registered under the old paper-based renewal process. See how self-service QR renewals, auto-reconciliation and set-and-forget payments turned that around in a single renewal cycle — and what it freed up for staff.
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