This webinar delves into the current labor-intensive methods councils use for handling infringements, from issuing fines and managing payment plans to addressing unpaid fines through Fines Victoria.
Manual Payment Plans
Managing payment arrangements internally is labor-intensive, often requiring 400 to 800 hours annually, with a 40% failure rate.
Lodgment with FinesVictoria
Councils pay an upfront fee to FinesVictoria, but only 30-40% of infringements are paid within 12 months, leading to delayed revenue and additional costs.
Proactive Management
Councils can recover more fines directly by adopting new technology, reducing reliance on Fines Victoria, and improving cash flow and cost efficiency.
How Hamilton City Council became the first to pioneer a payment experience platform in New Zealand achieving 94% ratepayers satisfaction rate across all new payments.
Joining us from Wellington Shire Council, Matthew Dyce - Coordinator of Rates and Revenue shares how they have taken steps to transform their council's arrears to advanced payments by integrating their current Civica system with Payble.
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