Council Rates Payment Product Showcase: Nine Features, Demoed Live
Nearly one dollar in ten of council rates goes unpaid, and payment technology is one of the few levers councils hold. Watch all nine new rates features demoed live in a working environment: notice design in-house, pay-from-notice, delivery analytics, surcharge protection, and automated hardship review.
What you will learn
Design and approve your rates notice in-house
Drag your rating system fields onto the notice, preview any assessment number before you send, and sign off through a built-in review step. No mailing house mark-up rounds, and no charge for each one.
Fewer than 8% of councils send more than one notice version
Usually just a different notice for direct debit customers. You can now send a hardship version, another language, or large print off the same run.
Card payments average 0.33% charged to council
From 1 October that cost can no longer be passed to ratepayers. Surcharge protection lets you choose which payment methods residents see and in what order, so bank account payment comes first.
Don't have time to watch the video?
9 mins
For rates, revenue, and finance teams at Australian and New Zealand councils who want to see the product working rather than read about it. Useful if you are planning your next rates run, reviewing card surcharge exposure ahead of 1 October, or looking at how much of your hardship process could run itself.
About the Speaker
Tomas Contreras is Lead Product Manager at Payble and built the nine features demoed in this session. He ran the entire walkthrough live in a working environment rather than on slides.
Hosted by Dailius Wilson, Chief Economist at Payble, who works with council revenue leaders across Australia and New Zealand on arrears strategy and collection performance.
