The Payble team discusses with the Greater Dandenong Council their transition from manual to digital payment methods.
Greater Dandenong achieved an 85% success rate in managing arrears with digital payment plans, significantly higher than the typical 50-60% success rate with manual processes.
Councils can save approximately 100 hours per month by transitioning from manual to digital payment plan management, freeing up staff for more value-added activities.
On average, councils are owed about 7% of total rates in arrears, which highlights the importance of efficient payment plan management to improve cash flow and reduce financial strain.
How Hamilton City Council became the first to pioneer a payment experience platform in New Zealand achieving 94% ratepayers satisfaction rate across all new payments.
Joining us from Wellington Shire Council, Matthew Dyce - Coordinator of Rates and Revenue shares how they have taken steps to transform their council's arrears to advanced payments by integrating their current Civica system with Payble.
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