

The Payble team discusses with the Greater Dandenong Council their transition from manual to digital payment methods.

Greater Dandenong achieved an 85% success rate in managing arrears with digital payment plans, significantly higher than the typical 50-60% success rate with manual processes.

Councils can save approximately 100 hours per month by transitioning from manual to digital payment plan management, freeing up staff for more value-added activities.

On average, councils are owed about 7% of total rates in arrears, which highlights the importance of efficient payment plan management to improve cash flow and reduce financial strain.


Rate caps are rising at half the pace of inflation, infrastructure costs haven't dropped since COVID, and arrears are compounding. In this roundtable, council leaders unpack the four federal budget measures squeezing local government and the four levers councils can act on now to protect cash flow and financial sustainability.
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Why 50% of every fine issued across Australia goes unpaid, and what City of Casey did to turn it around. A practical session for council finance and compliance leaders covering the economics of infringement collection, the hidden cost of referrals, and how to recover more without chasing.
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