What Greater Dandenong Has Learned Moving from Manual to Digital Payment Arrangements

The Payble team discusses with the Greater Dandenong Council their transition from manual to digital payment methods.

What you will get

Greater Dandenong achieved an 85% success rate in managing arrears with digital payment plans, significantly higher than the typical 50-60% success rate with manual processes.

Councils can save approximately 100 hours per month by transitioning from manual to digital payment plan management, freeing up staff for more value-added activities.

On average, councils are owed about 7% of total rates in arrears, which highlights the importance of efficient payment plan management to improve cash flow and reduce financial strain.

Don't have time to watch the video?

3 mins

This guide shares insights and strategies from Greater Dandenong to improve compliance, cut costs, and boost customer satisfaction.

About the Speaker

Latest Webinars

What Greater Dandenong Has Learned Moving from Manual to Digital Payment Arrangements

The Payble team discusses with the Greater Dandenong Council their transition from manual to digital payment methods.

Best Practices for Infringement Management - A Guide for VIC councils

This webinar delves into the current labor-intensive methods councils use for handling infringements, from issuing fines and managing payment plans to addressing unpaid fines through Fines Victoria.

How to Run a Payment Experience Optimisation Workshop

Whether you're from a council exploring options for rate payments or simply interested in the process, this webinar offers valuable insights into streamlining rate payments and optimizing payment processes for greater efficiency.

Learn more
about our payment
experience platform - book a demo

Privacy & Terms apply.