The Payble team discusses with the Greater Dandenong Council their transition from manual to digital payment methods.
Greater Dandenong achieved an 85% success rate in managing arrears with digital payment plans, significantly higher than the typical 50-60% success rate with manual processes.
Councils can save approximately 100 hours per month by transitioning from manual to digital payment plan management, freeing up staff for more value-added activities.
On average, councils are owed about 7% of total rates in arrears, which highlights the importance of efficient payment plan management to improve cash flow and reduce financial strain.
Earlier this year, we shared how Hamilton City Council partnered with Payble to offer more flexible payment options to their ratepayers and reduce manual workloads. During this webinar we took a look behind the scenes to explore how the Hamilton team brought Payble to life - from implementation to day-to-day operations.
Victoria is facing aperfect storm in council rate collections, with unpaid rates reaching astaggering state average of 10.44% and a 32% surge in arrears volume since 2023.
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