What Greater Dandenong Has Learned Moving from Manual to Digital Payment Arrangements

The Payble team discusses with the Greater Dandenong Council their transition from manual to digital payment methods.

What you will learn

Greater Dandenong achieved an 85% success rate in managing arrears with digital payment plans, significantly higher than the typical 50-60% success rate with manual processes.

Councils can save approximately 100 hours per month by transitioning from manual to digital payment plan management, freeing up staff for more value-added activities.

On average, councils are owed about 7% of total rates in arrears, which highlights the importance of efficient payment plan management to improve cash flow and reduce financial strain.

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3 mins

This guide shares insights and strategies from Greater Dandenong to improve compliance, cut costs, and boost customer satisfaction.

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About the Speaker

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