How Casey Saved $87K a Year on Council Fine Collection
For most councils, the infringement payment experience hasn't changed in a decade: outdated portals, no flexible payment options, and an enforcement cycle that costs more than it recovers. In Victoria, 54% of every fine issued is never paid, and each unpaid fine costs $87.60 in referral fees just to chase, often more than the fine itself.
The City of Casey took a different path. By switching to a single connected payment journey purpose-built for infringements, Casey is now saving $87,000 a year in Fines Victoria lodgement fees alone, with hundreds of thousands more in recovered revenue. Whitehorse City Council saw the same shift, cutting external referrals by 63% in three months.
This case study shows how the five-step Payble journey works, what Casey and Whitehorse have achieved, and how the same approach fits into your existing P&R system without retraining your team.
What You Will Learn
What you will get
How the City of Casey saves $87,000 a year on fine collection, why the $87.60 referral fee erodes recovery on low-value infringements, and how Casey and Whitehorse turned enforcement into a connected payment experience that recovers more and refers less.
$87,000 saved annually
City of Casey's projected annual saving on Fines Victoria lodgement fees alone, with hundreds of thousands more in recovered revenue once chasing costs are removed.
54% of fines never paid
More than half of every infringement issued in Victoria ends up written off, and the same pattern repeats across Australia, leaving councils chasing revenue that rarely arrives.
63% fewer referrals in 3 months
Whitehorse City Council's drop in external referrals after switching to Payble for infringement payment plans, with willing residents kept out of a costly enforcement cycle.
