How City of Parramatta achieved 96% ratepayer satisfaction with Payble
This case study was developed through extensive research and collaboration with City of Parramatta's staff: John Crawford (Chief Information Officer), Anna Maunder (Revenue Manager), and Shraddha Rana (Team Leader, Rates and Receivables), along with the team at Payble. Together, we analysed internal processes and existing ratepayer payment workflows to build and deploy a new property and rating experience for Infor Pathway (soon to be TechOne) with Payble's payment experience platform.
What you will get
Improve your Council's Efficiency and Workload
Learn how automating direct debits and streamlining manual processes can save you between 2,000 to 3,000 hours of staff time.
Boost your Ratepayer Satisfaction
Discover how the City of Parramatta Council achieved an impressive 96% satisfaction rate among ratepayers with Payble. Positive feedback mentions differentiators like the platform's user-friendly design, flexible payment options, and secure auto-pay features.
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Discover Flexible, Secure Payment Options
Learn how a payment experince platform like Payble can enable your council to deliver PCI compliant card payments, allow residents to manage their own payment information, and pay in weekly, fortnight, and monthly instalments.
Latest Webinars
How City of Parramatta achieved 96% ratepayer satisfaction with Payble’s payment experience platform
City of Parramatta and Payble present a webinar exploring how flexible, automated payment options are addressing rising financial stress and enhancing ratepayer satisfaction.
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How Councils Can Harness Prepaid Rates to Earn Bonus Interest
Watch this webinar to uncover the benefits of Australian local government councils moving from traditional rating plans to pre-paid rating plans.
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