How Wellington Shire Council is keeping arrears in control and making ratepayers happier

Joining us from Wellington Shire Council, Matthew Dyce - Coordinator of Rates and Revenue shares how they have taken steps to transform their council's arrears to advanced payments by integrating their current Civica system with Payble.

What you will learn

Why portals are difficult to navigate while enhancing customer experience

How Payble integrated with the council's existing system, Civica providing transparency to the ratepayers and the council staff

How engagement via SMS has proved to be a key driver in engaging with the ratepayers

Don't have time to watch the video?

4 mins

How Wellington Shire Council has been able to keep their arrears in check while collecting payments earlier than before by implementing innovative approaches to drive engagement with ratepayers.

About the Speaker

Latest Webinars

Council Infringements: Why 54% Go Unpaid and How to Fix It

Why 50% of every fine issued across Australia goes unpaid, and what City of Casey did to turn it around. A practical session for council finance and compliance leaders covering the economics of infringement collection, the hidden cost of referrals, and how to recover more without chasing.

Removal of Card Surcharges  - What your Council needs to know

Following the RBA's removal of card surcharges, this webinar covers what the landmark policy change means for councils, their payment systems, and their communities — with October 1 as the compliance deadline

RBA has Spoken - What Now for Local Government?

With over 1% in cash rate rises forecast over the next 4–5 months, local governments face a wave of inflation driven by soaring oil prices, electricity costs up 32.2%, and housing pressures. This webinar explains why it's happening, and what councils need to do now to protect their communities and financial sustainability.

Learn more
about our payment
experience platform - book a demo

Privacy & Terms apply.