Matamata-Piako Turns Rates Stress into 4.9/5 Resident Satisfaction
Partnering with Payble allowed MPDC to transform the experience. Residents were able to check balances instantly via mobile and avoid penalties through flexible weekly, fortnightly or monthly payment plans that aligned with their pay cycles. By allowing residents to know exactly what is due when, at any time, we were able to achieve:
What you will get
.png)
Direct debit forms dropped to near zero
Direct debits were automatically created in the system, saving staff time.
Call centres no longer fielded endless balance checks
Automation freed staff time and reduced administrative burden
Rates teams shifted from firefighting to proactive support
Freeing staff from repetitive tasks allows them to focus on meaningful community support.
Latest Webinars
How to Run a Payment Experience Optimisation Workshop
Whether you're from a council exploring options for rate payments or simply interested in the process, this webinar offers valuable insights into streamlining rate payments and optimizing payment processes for greater efficiency.
