Matamata-Piako Turns Rates Stress into 4.9/5 Resident Satisfaction
Partnering with Payble allowed MPDC to transform the experience. Residents were able to check balances instantly via mobile and avoid penalties through flexible weekly, fortnightly or monthly payment plans that aligned with their pay cycles. By allowing residents to know exactly what is due when, at any time, we were able to achieve:
What you will get
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Direct debit forms dropped to near zero
Direct debits were automatically created in the system, saving staff time.
Call centres no longer fielded endless balance checks
Automation freed staff time and reduced administrative burden
Rates teams shifted from firefighting to proactive support
Freeing staff from repetitive tasks allows them to focus on meaningful community support.
Latest Webinars
From Manual to Modern: Behind the Scenes with Hamilton City Council and Payble
Earlier this year, we shared how Hamilton City Council partnered with Payble to offer more flexible payment options to their ratepayers and reduce manual workloads. During this webinar we took a look behind the scenes to explore how the Hamilton team brought Payble to life - from implementation to day-to-day operations.
The Arrears Apocalypse: Who’s Paying the Price in Victoria?
Victoria is facing aperfect storm in council rate collections, with unpaid rates reaching astaggering state average of 10.44% and a 32% surge in arrears volume since 2023.
