How Wellington Shire Council is keeping arrears in control and making ratepayers happier

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The RBA has Spoken - What Now for Local Government?

This executive summary,  outlines the economic forces at play, what they mean for the LGA sector long-term, and how councils using Payble have achieved dramatic arrears reductions.

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Local governments face a 30–40% "digital ceiling" due to manual, expensive, and fragmented legacy billing systems that frustrate users and drive up administrative costs.

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This case study which explores how Wanneroo City Council has become the first to pioneer a payment experience platform in Western Australia, while saving 12,000 hours on manual work and their arrears.

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Australia's $2.4 Billion Rates Crisis: Where Does Your Council Rank?

Unpaid council rates have hit $2.4 billion nationally, growing faster than the rates base itself. Dailius Wilson and Vanessa Hood break down the state-by-state data, the five fixes that are working, and where your council ranks against 507 others.

How Whitehorse Automated Animal Renewals and Cut Non-Payment from 10% to 7%

Only 12–14% of Whitehorse's animals were registered under the old paper-based renewal process. See how self-service QR renewals, auto-reconciliation and set-and-forget payments turned that around in a single renewal cycle — and what it freed up for staff.

How Hutt City Council Modernised Rates Payments and Prepared for Water Reform

Hutt City managed rates the same way for 25+ years. Arrears hit 5%. Direct debit stalled at 44%. Then they went live with Payble - and processed $5.5M across 21,354 plans without staff loading a single one.

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