How Wellington Shire Council is keeping arrears in control and making ratepayers happier
Latest Videos
What Greater Dandenong Has Learned Moving from Manual to Digital Payment Arrangements
Read this 3 minute guide covering insights and strategies from Greater Dandenong to improve compliance, cut costs, and boost customer satisfaction.
How to Save Thousands Per Year on FinesVic Charges
Read this 2 minute guide covering best practices in infringement best practices for local government
How to Run a Payment Experience Optimisation Workshop
Want to improve the ratepayer experience at your council? Download our free guide and follow our recommendations to run a workshop allowing you to bring together the interests of the rates team, IT and finance to create a world class customer journey for your citizens
Latest Webinars
Australia's $2.4 Billion Rates Crisis: Where Does Your Council Rank?
Unpaid council rates have hit $2.4 billion nationally, growing faster than the rates base itself. Dailius Wilson and Vanessa Hood break down the state-by-state data, the five fixes that are working, and where your council ranks against 507 others.
How Whitehorse Automated Animal Renewals and Cut Non-Payment from 10% to 7%
Only 12–14% of Whitehorse's animals were registered under the old paper-based renewal process. See how self-service QR renewals, auto-reconciliation and set-and-forget payments turned that around in a single renewal cycle — and what it freed up for staff.
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