How Wellington Shire Council is keeping arrears in control and making ratepayers happier

Joining us from Wellington Shire Council, Matthew Dyce - Coordinator of Rates and Revenue shares how they have taken steps to transform their council's arrears to advanced payments by integrating their current Civica system with Payble.

What you will learn

Why portals are difficult to navigate while enhancing customer experience

How Payble integrated with the council's existing system, Civica providing transparency to the ratepayers and the council staff

How engagement via SMS has proved to be a key driver in engaging with the ratepayers

Don't have time to watch the video?

4 mins

How Wellington Shire Council has been able to keep their arrears in check while collecting payments earlier than before by implementing innovative approaches to drive engagement with ratepayers.

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About the Speaker

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