How Casey Saved $87K a Year on Council Fine Collection
For most councils, the infringement payment experience hasn't changed in a decade: outdated portals, no flexible payment options, and an enforcement cycle that costs more than it recovers. In Victoria, 54% of every fine issued is never paid, and each unpaid fine costs $87.60 in referral fees just to chase, often more than the fine itself.
The City of Casey took a different path. By switching to a single connected payment journey purpose-built for infringements, Casey is now saving $87,000 a year in Fines Victoria lodgement fees alone, with hundreds of thousands more in recovered revenue. Whitehorse City Council saw the same shift, cutting external referrals by 63% in three months.
This case study shows how the five-step Payble journey works, what Casey and Whitehorse have achieved, and how the same approach fits into your existing P&R system without retraining your team.
What You Will Learn
What you will get
How the City of Casey saves $87,000 a year on fine collection, why the $87.60 referral fee erodes recovery on low-value infringements, and how Casey and Whitehorse turned enforcement into a connected payment experience that recovers more and refers less.
$87,000 saved annually
City of Casey's projected annual saving on Fines Victoria lodgement fees alone, with hundreds of thousands more in recovered revenue once chasing costs are removed.
54% of fines never paid
More than half of every infringement issued in Victoria ends up written off, and the same pattern repeats across Australia, leaving councils chasing revenue that rarely arrives.
63% fewer referrals in 3 months
Whitehorse City Council's drop in external referrals after switching to Payble for infringement payment plans, with willing residents kept out of a costly enforcement cycle.
Latest Webinars
The Exciting Future of Digital Notices
Legacy billing costs councils more than they realise. Bega Valley Shire Council faced manual workflows, limited design control, and postage bills up to $10,000 per run.
Payble Digital Notices changes that, streamlining enrolment, automating reminders, and delivering a seamless, passwordless payment experience.
How Councils Across Australia & New Zealand Ease Payment Stress in Just 10 Weeks
Leaders from City of Wanneroo and Matamata‑Piako District Council (NZ) join Dailius Wilson to share real stories, surprising stats, and practical wins. From saving 12,000+ staff hours to helping residents avoid penalties, you’ll see how flexible payments, digital notices, and smarter workflows are transforming local government.
6 weeks. 200,000 residents. One Payment Transformation: with Inner West Council
6 weeks. 200,000 residents. One Payment Transformation: with Inner West Council
A digital transformation that led to 15% adoption rate whilst 1/3 of the community paying their rates via personalised QR codes. This webinar offers practical insights from a CFOs perspective tying into the financial sustainability goals of a council.
