From Manual to Modern: Behind the Scenes with Hamilton City Council and Payble
Earlier this year, we shared how Hamilton City Council partnered with Payble to offer more flexible payment options to their ratepayers and reduce manual workloads. During this webinar we took a look behind the scenes to explore how the Hamilton team brought Payble to life - from implementation to day-to-day operations.
What you will learn
The integration journey
How Payble was integrated with Civica, using both file based and API approaches and how the team kept running business as usual.
Before and after walkthroughs
Including how direct debits are set up, how dishonours are handled and what automation looks like in action with SMS, email and self-service tools for the council and ratepayers.
Platform deep-dive
A real-time experience of the platform with the councils real accounts, notifications and balancing payments.
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