From Manual to Modern: Behind the Scenes with Hamilton City Council and Payble

Earlier this year, we shared how Hamilton City Council partnered with Payble to offer more flexible payment options to their ratepayers and reduce manual workloads. During this webinar we took a look behind the scenes to explore how the Hamilton team brought Payble to life - from implementation to day-to-day operations.

What you will learn

The integration journey

How Payble was integrated with Civica, using both file based and API approaches and how the team kept running business as usual.

Before and after walkthroughs

Including how direct debits are set up, how dishonours are handled and what automation looks like in action with SMS, email and self-service tools for the council and ratepayers.

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Platform deep-dive

A real-time experience of the platform with the councils real accounts, notifications and balancing payments.

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Don’t have time to watch the video?

4 mins

Download this case study which explores how Hamilton City Council has become the first to pioneer a payment experience platform in New Zealand while increasing ratepayers satisfaction to 94% and reducing their arrears.

Get the Case Study >

About the Speaker

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