How Wellington Shire Council is keeping arrears in control and making ratepayers happier

Joining us from Wellington Shire Council, Matthew Dyce - Coordinator of Rates and Revenue shares how they have taken steps to transform their council's arrears to advanced payments by integrating their current Civica system with Payble.

What you will learn

Why portals are difficult to navigate while enhancing customer experience

How Payble integrated with the council's existing system, Civica providing transparency to the ratepayers and the council staff

How engagement via SMS has proved to be a key driver in engaging with the ratepayers

Don't have time to watch the video?

4 mins

How Wellington Shire Council has been able to keep their arrears in check while collecting payments earlier than before by implementing innovative approaches to drive engagement with ratepayers.

Download

About the Speaker

Latest Webinars

What Greater Dandenong Has Learned Moving from Manual to Digital Payment Arrangements

The Payble team discusses with the Greater Dandenong Council their transition from manual to digital payment methods.

Read More

Best Practices for Infringement Management - A Guide for VIC councils

This webinar delves into the current labor-intensive methods councils use for handling infringements, from issuing fines and managing payment plans to addressing unpaid fines through Fines Victoria.

Read More

How to Run a Payment Experience Optimisation Workshop

Whether you're from a council exploring options for rate payments or simply interested in the process, this webinar offers valuable insights into streamlining rate payments and optimizing payment processes for greater efficiency.

Read More

Learn more
about our payment
experience platform - book a demo

Privacy & Terms apply.

Level 1
55 Regent St
Chippendale NSW 2008

hello@payble.com.au
For Local Government
OverviewCase Studies
Resources
News
For Business
CalculatorCase Studies
No items found.
News
For Consumers
OverviewCase Studies
No items found.
News
About
Contact
Job Board
Privacy & Terms

Payble ©  Payble Pty Ltd (ABN 88 644 944 927). The content on the platform is general in nature and does not take into account your personal needs, financial circumstances or objectives and you should consider whether it is appropriate for you. It is subject to change without prior notice. “Payble” is a registered trademark of Payble Pty Ltd.