


This executive summary, outlines the economic forces at play, what they mean for the LGA sector long-term, and how councils using Payble have achieved dramatic arrears reductions.

Local governments face a 30–40% "digital ceiling" due to manual, expensive, and fragmented legacy billing systems that frustrate users and drive up administrative costs.

Earlier this year, we shared how Hamilton City Council partnered with Payble to offer more flexible payment options to their ratepayers and reduce manual workloads. During this webinar we took a look behind the scenes to explore how the Hamilton team brought Payble to life - from implementation to day-to-day operations.

Victoria is facing aperfect storm in council rate collections, with unpaid rates reaching astaggering state average of 10.44% and a 32% surge in arrears volume since 2023.
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