IMprove customer satisfaction and engagement
Solutions for engaging with disengaged residents
Conversational communications with your residents will improve engagement. Issue digital event reminders such as rates payments due, bin reminders, and information on other community events or use our community pulse-check tool.
Confidently send or request feedback via SMS or Email with real-time tracking and analysis.
No more..
Disengaged residents
Paper notifications that end up in landfill
Slow distribution of important communications
Customer complaints about not receiving important communication
Lack of community sentiment insights
SMS response rates
90% of texts are read within three minutes of sending, and theSMS response rate is close to 45%, easily beating the email response rate of 4%
Source: MessageMedia
Features
- Engage your community with digital event reminders for any council matter
- Weekly bin reminders
- Emergency notifications
- Roadworks near by - A slick biller/admin portal with a real-time timeline of interactions with residents
- Identify residents who may be at risk of arrears through targeted campaigns and 2-way SMS
- Understand payment or service sentiment
- Community pulse checks and real-time reporting
What you get...
Standard Benefits:
Increase customer satisfaction with better communications or notifications on relevant matters
Get payment or service sentiment fast through SMS responses
Reduce costs of other comms by targeting residents for different purposes (beyond rates)
Ensure they have read or received important communications through a clear audit trail
Why we are different...
Transformational Benefits:
Keep your NAR up to date with prompts when subscribing to particular event notifications
One simple centralised tool for engaging residents at scale
A friendly, proactive, digital, self-service customer experience
Real-time in-house reporting on engagement and customer experience – stop external market research agencies which are static
