No more..
Expensive agency research projects
Slow turnaround of customer feedback
Unintegrated audit trail
Low response rates from the community
Lack of understanding of resident sentiment of specific matters
On introducing new software...
Many Councils are very primitive with their Customer Satisfaction software and think major projects are required to setup and usually outsource to marketing agencies - this is a gamechanger.
Source: Local Government Leader, QLD
Features
- Understand payment or service sentiment through targeted campaigns and 2-way SMS
- Community pulse checks and real-time reporting
- A slick biller/admin portal with a real-time timeline of interactions with residents
What you get...
Standard Benefits:
Get payment or service sentiment fast through SMS or email responses
Reduce costs of using other comms methods by targeting residents for different purposes
Ensure residents have read or received important communications through a clear audit trail
Pre-prepared campaigns with the ability to customise messaging
Why we are different...
Transformational Benefits:
One simple centralised tool for engaging residents at scale
Real-time in-house reporting on engagement and customer experience – stop external market research agencies which are static
Keep your NAR up to date with prompts when subscribing to particular communications
Understand sentiment to better serve individuals or the community
