Increase cash flow
Recover more revenue at more frequent intervals than your current approach
Raise ratepayer satisfaction
Councils who use Payble have an average customer satisfaction score of 4.8/5
Boost council
productivity
CFOs recover over 200 hours per month of team time when switching to Payble
Save on hidden fees
Alternative solutions like AusPost & BPAY cost council up to $500,000 in charges a year
Payble Empowers City of Greater Dandenong to Provide Flexible Payment Solutions for Local Ratepayers
"93,000 ratepayers can now select whether or not they'd like to pay rates weekly, fortnightly or monthly via direct debit, credit or debit card"
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James Hickmott
Senior IT Co-ordinator
Latest Webinars
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One year on: How Civica Councils are Succeeding with Payble
During this webinar we spotlight 4 of our Civica x Payble first movers: Town of Victoria Park, Wellington Shire Council, Cessnock City Council and City of Wanneroo. Their unique challenges before implementing Payble and the results they have achieved after going live.
From Manual to Modern: Behind the Scenes with Hamilton City Council and Payble
During this webinar we took a look behind the scenes to explore how the Hamilton team brought Payble to life - from implementation to day-to-day operations.
The Arrears Apocalypse: Who’s Paying the Price in Victoria?
Victoria is facing a perfect storm in council rate collections, with unpaid rates reaching a staggering state average of 10.44% and a 32% surge in arrears volume since 2023.
How Hamilton City Council Pioneered New Zealand’s First Payment Experience Platform
How Wellington Shire Council is keeping arrears in control and making ratepayers happier
This webinar covers Wellington Shire Council’s adoption of Payble, a modern payment experience platform that simplifies rates collection.
How City of Parramatta achieved 96% ratepayer satisfaction with Payble’s payment experience platform
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How Councils Can Harness Prepaid Rates to Earn Bonus Interest
A guide for councils on transitioning to pre-paid rating plans to improve cash flow and reduce ratepayer stress.
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What Greater Dandenong Has Learned Moving from Manual to Digital Payment Arrangements
Should councils adopt a reactive or proactive approach to managing fines and infringements? We delve into the inefficiencies and high costs associated with outsourcing to agencies like Fines Victoria
Best Practices for Infringement Management - A Guide for VIC councils
Discover how councils can streamline their infringement management to cut costs and boost efficiency.
How to Run a Payment Experience Optimisation Workshop
Whether you're from a council exploring options for rate payments or simply interested in the process, this webinar offers valuable insights into streamlining rate payments and optimizing payment processes for greater efficiency.
Why Australians Could Face New Economic Pains in 2024
We host a live webinar with Nerida Conisbee, Chief Economist at Ray White and looked at potential trends in the economic market which could affect strategy in the local government space.
City of Parramatta is now using Payble to Reduce Payment Failures Through Proactive SMS Communications
"We've forecast a dramatic reduction in team time and workload from Payble automatically identifying ratepayers at risk and auto-repairing accounts before they get into arrears"
Anna Maunder
Rates and Receivables Manager
Latest Videos
City of Moreton Bay Increases Average Customer Satisfaction to 96% Using Payble's Payment Experience Optimisation Program
"We met with Payble's expert team through a series of workshops - co-designing a blueprint to improve our council payment experience. We've been delighted with the measurable increase in customer satisfaction supported by positive feedback from our ratepayers"
Tarrant Mathews
Manager Financial Operations
Moreton Bay receives an average customer satisfaction score of 4.8/5
Latest Resources
One year on: How Civica Councils are Succeeding with Payble
This presentation will help you understand how councils are adopting Payble for their ratepayers and the various challenges that councils face with their existing portals.
The Rates Disconnect: NSW at a Tipping Point
With rising arrears, under-resourced teams, and increasing demands from ratepayers, councils in NSW are struggling to keep up. 73 councils in NSW participated in this report.
Unpaid Council Rates: Victoria's Escalating Crisis
Rates in Victoria are rising and council's are struggling. We have compiled statewide data from 79 Victorian councils, ranking them based on their arrears performance for 2024-2025.
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Australia's First Councils Go Live with Civica & Payble
This report examines why five leading Australian local government authorities have chosen to adopt the payment experience platform - Authority Payments powered by Payble. Please submit the form below
How City of Parramatta achieved 96% ratepayer satisfaction with Payble
This explores the City of Parramatta’s success story in achieving 96% ratepayer satisfaction by implementing Payble’s payment experience platform.
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How Australian Councils can Earn Millions by Moving Towards Pre-Paid Rating Plans
A guide for Australian local government managers on how to transition from tradition to pre-paid rating plans to improve cash flow and reduce ratepayer stress.
How smart councils use digital payment plans to proactively manage arrears | Best Practice Guide
This guide shares insights and strategies from Greater Dandenong on how they used digital payment plans to improve compliance, staff productivity and ratepayer satisfaction.
How to Manage Fines & Infringements for Local Government (Victoria Edition)
Should councils adopt a reactive or proactive approach to managing fines and infringements? We delve into the inefficiencies and high costs associated with outsourcing to agencies like Fines Victoria
Why Australians Could Face New Economic Pains in 2024
Dailius Wilson - Head of Digital Transformation, Economics and Research meets with Nerida Conisbee - Chief Economist at Ray White to discuss the economic outlook for Australia throughout the rest of 2024
This is THE formula you need for ratepayer MAGIC!
Want to improve the ratepayer experience at your council? Download our free guide and follow our recommendations to run a workshop allowing you to bring together the interests of the rates team, IT and finance to create a world class customer journey for your citizens
The Great Rates Disconnect
The Future of Rates & Collections Derived from Australia’s Brightest Local Rate Leaders
City of West Torrens Saves 75 Hours per Month using Payble to Manage Payment Arrangements & Reduce Dishonours
"The feedback we have received is amazing - someone even said whoever implemented this deserves a pay rise"
Liz Bailey
Team Leader IT
Business Applications
Learn more about our payment experience platform - book a demo
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